Technology Training
The department of Instructional Technology is part of Technology Services and is responsible for technology integration and training support at UIW. Technology training, classroom technology support, and student access to technology are primary functions of this office. Student engagement with technology is supported by the staff through training, assistance provided to faculty, staff and student on technology-based projects, access to online technology courses, research and development of new ways to deliver instruction, and daily support of classroom technology.
The Media Center, located in the basement of the Mabee Library, provides equipment to classrooms as well as audio, graphic, video, printing, and photographic services. The Media Center is home to more than 50 computers, several scanners, printers, and a small lab with 9 Macs. All of the computers have Internet access and support Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Access. In addition, course-specific applications such as SPSS, Visual Basic, C++, Adobe Illustrator, and AutoCad software are made available to support student work. Students may also request production services from the multimedia specialist of the Media Center. To check out equipment, however, an instructor must make a request on the student’s behalf.
General technology support services are available through the UIW Technology help Desk, located at the north end of the Administration Building on the Ground Floor. Technicians at the Help Desk assist students in connecting to the university’s secure network and troubleshoot other issues on student computers. The Help Desk is an authorized Dell Service Center for students who purchase laptop or netbook computers through UIW’s technology purchase program. Help Desk services are available 24x7 by calling 210-829-2721 or our toll free number 1-866-614-5043. A walk-up service window is also available from 7:00 am until 7:00 pm, Monday through Thursday; 7:00 am until 5:00 pm on Fridays; and 8:00 am until 12:00 pm on Saturday in the Media Center of the Mabee Library.